Process and roadmap for implementing change

The primary goal is to achieve managed ICT, i.e. a measurable ability to respond to incoming change. Such a state can only kick in when we know where we are. By this we do not just mean the ICT department, but adherence to this methodology to establish the current state of the whole authority.

This chapter contains two perspectives on the Substantive and Time Action Plan (Roadmap), namely:

• an overview of related necessary activities and changes at the state and eGovernment level.
• an overview of the first steps in the adaptation of the ICT unit of the Authority to the rules of the MIRCT

More detailed and updated information in both areas will be added after discussion with the expert community and published in the next issues of the MŘICT and in the Knowledge base.

To be added after discussion with the expert community and published in future issues of MŘICT.

Only after the office has stabilized to a state of known operational changes can changes in the information systems themselves begin to be addressed.

As the current ICT of the SSC is in the so-called transition period, and thus many resources and tools are not yet developed, and as the ICT status of individual offices is very heterogeneous, it is not possible to define a sufficiently detailed procedure for achieving the desired state that would apply universally.

In order to be sufficiently general, only the following list, ranked in order of severity of impact, can be recommended:

1. Undertake a framework cataloguing exercise:
   • the competences of the ICT unit vis-à-vis its environment, i.e. both other units of the Authority and external bodies,
   • actual compliance and valid/current responsibilities given:
     • statutory obligations (including ICCR),
     • internal management acts of the Authority,
     • tasks imposed by the management of the Authority,
   • handling of requests received:
     • from the ICT Operational Unit - in particular, requests based on HelpDesk reports and requirements arising from technology uptime,
     • from clients, i.e. other departments of the Authority to which the ICT Unit provides support for their activities,
     • from internal staff of the department, i.e. both suggestions for improvement and e.g. retraining and salary requirements.
   • available resources in terms of the outlook for the next 3 years, in particular:
     • technological, i.e. not only capacity reserves, but also approaching lifetime, level of resilience to security risks,
     • staffing in terms of, in particular, ensuring the necessary level of expertise and time capacity,
     • financial, i.e. both the level and structure of the budget allocated and the items included in the Authority's financial plan,
     • facilities - not only in terms of the suitability of the existing premises, but also including their communication and power connections, etc.
2. to carry out a realistic evaluation of the identified shortcomings, again within a timeframe of 3 years (optimally quantifiably prioritised according to the possible consequences),
   • In the event that some of the deficiencies are classified as potentially risky, prepare an action plan for minimising the impact, including the expected resource requirements, and submit it to the Authority's management as a matter of urgency,
3. Develop and submit to the Authority's management a new information concept for the Authority, which, in addition to the proposal for a new (target) Enterprise Architecture for the Authority, will also include a time and material plan for achieving the new architecture (as part of the Authority's ICT transformation), including changes in staffing, changes to the processes for commissioning and handling requests for ICT support, and changes to funding. Given the realities of the OVS budgets, it is recommended that the plan be developed in at least two options directly in this document, so that the difference between them is clear, namely:
   • a minimalist option, which will be de-facto identical to the risk minimisation action plan,
   • the optimal option - a proposal of how a good farmer would behave with an outlook of at least 5 years.
4. Based on the feedback from the management of the Authority on the new information concept presented to the Authority, develop proposals:
   • budget measures to amend the financial budget plan of the ICT Unit,
   • staff development of the ICT Unit, i.e. in particular:
     • a proposal for an organisational change to create new roles within ICT, including an outline job description of these roles and the associated rights and obligations and qualifications,
     • a proposal for staffing arrangements to fill the newly created roles,
     • a proposal to ensure minimum staffing of the roles to meet the needs,
     • a retraining plan,

To be completed following consultation with the professional community and published in future issues of the MIRCT.

To be completed following consultation with the professional community and published in future editions of MŘICT.

The Information Concept of the CR and its follow-up documents are implemented in practice by bringing the individual Information Concepts of the OVS into line with them and by implementing these local concepts.

There is a need to have a good understanding of the known risks of implementing the principles of this document in advance, which may not apply equally to every authority, and to prepare mitigation measures. The risks are in particular:

Table Overview of selected principal risks of implementation of IK CR and MŘICT through IK OVS.

What are the other risks and what measures to mitigate the risks will be added after discussion with the expert community and published in the next issues of MŘICT.

How and by what means the implementation of the concept will be monitored will be completed after consultation with the expert community and published in future editions of MŘICT.

What will be the process for evaluating, updating and submitting the MRICT will be completed after consultation with the professional community and published in future editions of the MRICT.