Methods of public administration ICT management in the Czech Republic

Introduction

Current and target state of ICT governance

Pre-requisites and baseline of ICT governance

Management of individual ICT solutions

Management at ICT unit level

Collaboration with other departments of the Authority and eGovernment

Progress and Change Implementation Plan

Overviews of key ICT management responsibilities

Overview and Index of ICT Management Methods

Overview and Index of Methods for ICT Management of the Czech Republic

3E (Economy, Efficiency, Expediency)

ABC (Activity Based Costing) - process cost management

Risk Analysis (Risk Management)

Benchmarking

BPM (Business Process Management) - process management

BSC (Balanced Scorecard) - a system of balanced scorecard indicators of business performance

Business Analysis and Planning

Capability Based Planning (The OpenGroup methodology)

CBA (Cost Benefit Analysis) - Cost Benefit Assessment

DPL - Digital Friendly Legislation

Financial Planning

Competency Matrix (RASCI)

Logical Framework - a structured concentration (on one page) of everything essential about a project enabling everyone to quickly understand why the project is being undertaken and what it is intended to achieve. It is used to coordinate people and manage change, applying the SMART approach as much as possible.

Performance measurement (PM)

Methodologies for determining TCO for the acquisition and operation of ICT services within the Government Cloud (Annex 3. Summary analytical reports Project Preparation of eGovernment Cloud TCO)

Staff development

Programme Management

Project Management,

PoC (Proof of Concept) - Proof of Concept (not only functional, but also economical, complexity and assumptions of implementation, ..)

RASCI matrix - see Competency matrix

RCA (Root Cause Analysis) - Root Cause Analysis

RIA (Regulatory Impact Assessment)

Roadmap - detailed plan/procedure/harmonogram

ROI (Return On Investments)

Quality Management

Cost Controlling

Portfolio Management (Mop)

Needs / Requirements Management

Management of Risk (MoR)

Customer Relationship Management

Resource Management

Change management (including programme and project management, see separate methods).

Life Cycle Management

Variance management

Reliability maintenance management

SMART approach - objectives should always be: Specified, Measurable, Acceptable, Realistic and Timed

Standardization

Strategic Planning:

ICT strategy development.

Enterprise Architecture.

International benchmarking studies.

Feasibility Study,

SWOT analysis

TCO (Total Cost of Ownership)

Factual Framework

Index of ICT management methods

To be completed in the next edition of the MIRCT.